1. Introduction
RapidWing Couriers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Pickup and delivery addresses
- Payment information (processed securely via Stripe)
- Account credentials if you create an account
- Communication preferences
- Any other information you choose to provide
3. Automatic Information Collection
When you access our website, we automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website addresses
- Location data (with your consent)
4. How We Use Your Information
We use the information we collect to:
- Process and fulfill your delivery requests
- Send delivery status updates and notifications
- Process payments
- Communicate with you about our services
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
5. Information Sharing
We may share your information with:
- Couriers assigned to your delivery
- Payment processors (Stripe)
- Service providers who assist our operations
- Law enforcement when required by law
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
8. Cookies
We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser. Essential cookies are required for the website to function properly.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Transaction records are kept for 7 years for accounting purposes.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at contact@rapidwingcouriers.co.uk